Aggregate Customer Feedback from Intercom Weekly

The agent processes the past week of Intercom conversations, extracting common themes, feature requests, complaints, and praise. It categorizes feedback by product area and assigns a sentiment score.

The weekly digest highlights the top requested features, most common pain points, and any emerging issues. Product and support leaders get a clear picture of the customer voice without reading hundreds of individual conversations.

Over time, these weekly digests create a valuable longitudinal dataset. Your product team can track how sentiment around specific features evolves and validate whether recent changes are moving the needle.